FAQ

Basic Information

All of our jewellery sold on this site is costume jewellery.

We always strive to ensure that all the components of our jewellery are lead and nickel free but regret that we cannot always guarantee this due to the nature of their manufacturing process which is outside of our control.

Payment Methods

We accept the following payment cards:

  • Visa Cards (Debit/Credit)
  • MasterCard (Debit/Credit)
  • American Express

Collection

We do not have our own high street store or have concessions in other high street stores and are unable to offer physical collection of purchases. We are exclusively based online at www.theweestarfish.com where you can find our full range of products. For full information on delivery and postage rates, please visit our 'Delivery' page by clicking here.

Jewellery Care Instructions

Your jewellery should be carefully stored. Care should be taken to protect it from knocks, chemicals, extreme temperatures & sunlight. Costume jewellery is fragile but when treated with respect will look fabulous and last for a long time.

Do not wear jewellery when in the swimming pool, jacuzzi, sauna/steam room or while bathing or showering. Chlorine, detergents, oils & perfumes can all cause tarnishing & damage.

Remove jewellery when doing household tasks.

Always put jewellery on last as a finishing touch after getting ready and remove before going to bed.

Make-up, perfume & hairspray all contain chemicals which may dull the finish of jewellery and potentially remove plating.

Gently wipe jewellery clean with a soft cloth after each wear to remove make up & oils from your skin.

If jewellery does come into contact with water, thoroughly dry it as moisture can cause tarnishing & may weaken fittings & clasps.

Scarf Care Instructions

Our oversize scarves are made of a lightweight material and may pluck if they come into contact with zips, jewellery or any sharp objects.

It is recommended that our scarves do not be machine washed or tumble dried but be washed by hand, using a mild detergent, in water not exceeding 30oC. Your scarf should be air dried and, if required, always use the coolest setting on your iron. Please avoid ringing your scarf and always ensure it is thoroughly dry before wearing.

Refunds & Returns Policy

We hope you are delighted with your purchase. However, if for any reason you are not entirely satisfied, you may return any item to us, as long as it is in its original condition and in the original packaging for a full refund. Delivery charges are non-refundable unless we have sent you an incorrect product or in the unlikely event that your item has arrived faulty.

Due to hygiene reasons we regret that we are unable to accept returns of earrings in all circumstances except if they are clearly faulty upon opening after arrival.

All return postage and packaging costs will be at your own expense. Returned items must remain unworn and unused except for the purposes of trying them on for size/suitability. In the unlikely event that your purchase is faulty, we will either offer a full refund or an exchange.

You must notify us of your intention to return items within 7 working days after the day on which you received the products by contacting us via the ‘Contact Us’ section of our website or via email. We must receive the returned items within 14 working days after the day you received the products. Please notify us if you are unable to do so.

As the customer, you must take reasonable care to ensure the returned items are received by us and not damaged in transit. When returning items we strongly advise that you use a courier or insured postal service (e.g. Royal Mail recorded/special delivery). We cannot accept responsibility, or give a refund, for parcels lost in transit.

Your statutory rights are not affected.