Shipping

Shipping Charges

Free Shipping applies to all UK orders over £25.00 to be delivered to UK addresses. For all UK orders totalling £25.00 or less, there is a flat rate shipping fee of £2.50 per order.

Shipment to Europe, inclusive of the Republic of Ireland, is a flat rate of £4.00 per order.

Shipment to North America (USA, Canada, Mexico) is a flat rate of £6.95 per order.

Shipment to Australia and New Zealand is a flat rate of £7.95 per order.

Shipping Service

We use Royal Mail for the shipment of all of our items, regardless of destination.

We will ship your purchased items to the postal address you provide within 3 working days following payment. Any exception to this processing period will be posted on our webstore and social media pages and we may directly contact customers as appropriate. Please note that working days do not include Saturday, Sunday or UK Bank/Public Holidays.

Within the UK, we ship all items by second class mail and obtain certificate of postage. Shipping to UK addresses should ordinarily occur within 3 working days of us mailing your item.

For all other destinations, we use the appropriate service from Royal Mail depending on your order. You should ordinarily receive your order within 6 working days of us shipping your item, dependent on your location.

To ensure no delays in the shipment of your item please ensure the appropriate shipping fee for your location has been paid in full. We are regrettably unable to post out any items for which the appropriate shipping fee has not been paid in full. Please also note that we are currently unable to offer a collection service.

In the unlikely event of you not receiving your order within the above timeframes and having received our confirmation of shipment email, please contact us directly by email at sales@theweestarfish.com.